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IT Support Specialist - device setup (remote)

Highbridge Ember Community Partners · Remote · part time

USD 48,000-60,000

Highbridge Ember Community Partners is looking for an IT Support Specialist. The job centres on device setup for food distribution, and it would suit someone who likes steady, practical work. Flexibility and kindness are expected. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with food distribution. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with an occasional day on site in San Diego. • We reply to every applicant.

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