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IT Support Specialist - device setup (remote)

Northwind Loom Insurance · Remote · contract

Northwind Loom Insurance sells home, auto and small-business insurance in Indianapolis. We are hiring an IT Support Specialist to take on device setup. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Indianapolis. • We reply to every applicant.

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