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IT Support Specialist - device setup (remote)

Summit Fern Arts Center · Remote · part time

Summit Fern Arts Center is looking for an IT Support Specialist. The job centres on device setup for exhibitions, and it would suit someone who likes steady, practical work. You would join a small organisation of about 33 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with exhibitions. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Tulsa. • Applications are reviewed on a rolling basis.

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