IT Support Specialist - device setup (remote)

We are growing our team at Highbridge Nest Learning Group and adding an IT Support Specialist whose main responsibility will be device setup. You would join a small organisation of about 135 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Madison. • We will tell you what to expect at each step of the hiring process.