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IT Support Specialist - device setup (remote)

Ironwood Community Partners Group · Remote · part time

Ironwood Community Partners Group is looking for an IT Support Specialist. The job centres on device setup for benefits enrolment, and it would suit someone who likes steady, practical work. Mission matters here, and so does looking after staff. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with benefits enrolment. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in San Diego. • We reply to every applicant.

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