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IT Support Specialist - device setup (remote)

Bluepeak West Inspection Services · Remote · part time

Bluepeak West Inspection Services is an inspection company in Des Moines with field technicians and lab staff. We are hiring an IT Support Specialist to take on device setup. Technicians travel and report carefully. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with client sites. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Des Moines. • We reply to every applicant.

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