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IT Support Specialist - device setup (remote)

Bright Cross Inspection Services · Remote · contract

Bright Cross Inspection Services is an inspection company in Miami with field technicians and lab staff. We are hiring an IT Support Specialist to take on device setup. You would join a small organisation of about 36 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with equipment calibration. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Miami. • We reply to every applicant.

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