IT Support Specialist - device setup (remote)

Amberfield Yarrow Facilities looks after properties across the Baltimore region. We are hiring an IT Support Specialist to take on device setup. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with contractor visits. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with an occasional day on site in Baltimore. • We will tell you what to expect at each step of the hiring process.