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IT Support Specialist - device setup (remote)

Foxglove Iron Staffing · Remote · full time

Foxglove Iron Staffing is looking for an IT Support Specialist. The job centres on device setup for onboarding, and it would suit someone who likes steady, practical work. You would join a small organisation of about 18 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with onboarding. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Toledo. • Applications are reviewed on a rolling basis.

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