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IT Support Specialist - device setup (remote)

Foxglove Maple Markets Group · Remote · contract

Foxglove Maple Markets Group operates grocery and general-merchandise stores around Orlando, and we need an IT Support Specialist to lead our device setup. Managers started on the floor. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with shrink and waste. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Orlando. • Applications are reviewed on a rolling basis.

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