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IT Support Specialist - device setup (remote)

Fernwood Hollow Arts Center · Remote · full time

Fernwood Hollow Arts Center is a cultural organisation in San Jose presenting exhibitions and performances, and we need an IT Support Specialist to lead our device setup. Evenings and weekends are part of the job. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with event logistics. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in San Jose. • We reply to every applicant.

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