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IT Support Specialist - device setup (remote)

Silverline River Water Authority · Remote · full time

Silverline River Water Authority is looking for an IT Support Specialist. The job centres on device setup for capital projects, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.

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