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IT Support Specialist - device setup (remote)

Nova Ashton Civic Services · Remote · full time

Nova Ashton Civic Services works with county and city offices around Pittsburgh. We are hiring an IT Support Specialist to take on device setup. You would join a small organisation of about 76 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Pittsburgh. • Applications are reviewed on a rolling basis.

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