IT Support Specialist - device setup (Raleigh, NC)

We are growing our team at Silverline Sable Manufacturing Associates and adding an IT Support Specialist whose main responsibility will be device setup. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with scrap and rework. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Raleigh. • Applications are reviewed on a rolling basis.