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IT Support Specialist - device setup (Providence, RI)

Cedar Timber Insurance · Providence, RI · full time

Cedar Timber Insurance is an insurance company in Providence with claims and service teams, and we need an IT Support Specialist to lead our device setup. We invest in training for new adjusters. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with premium billing. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Providence, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.

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