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IT Support Specialist - device setup (Providence, RI)

Clearpath Summit Manufacturing · Providence, RI · contract

Clearpath Summit Manufacturing makes precision components in Providence. We are hiring an IT Support Specialist to take on device setup. Many of our supervisors started on the floor. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with tooling. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Providence. • We reply to every applicant.

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