IT Support Specialist - device setup (Providence, RI)

Fernwood Vale Construction is looking for an IT Support Specialist. The job centres on device setup for change orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with change orders. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Providence, with some flexibility after the first few months. • We reply to every applicant.