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IT Support Specialist - device setup (Pittsburgh, PA)

Summit Linden Civic Services · Pittsburgh, PA · full time

Summit Linden Civic Services works with county and city offices around Pittsburgh. We are hiring an IT Support Specialist to take on device setup. Public service means patience, paperwork and pride in the outcome. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.

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