IT Support Specialist - device setup (Oakland, CA)

We are growing our team at Northwind Rowan Foods and adding an IT Support Specialist whose main responsibility will be device setup. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with sanitation schedules. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Oakland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.