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IT Support Specialist - device setup (Oakland, CA)

Bright Foods · Oakland, CA · full time

Bright Foods is an energy provider in Oakland focused on reliable service and fair billing, and we need an IT Support Specialist to lead our device setup. You would join a small organisation of about 25 people based in Oakland. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with billing disputes. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Oakland. • Applications are reviewed on a rolling basis.

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