IT Support Specialist - device setup (New Orleans, LA)

We are growing our team at Redstone Sparrow Telecom and adding an IT Support Specialist whose main responsibility will be device setup. Technicians and office staff share information daily. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with field visits. Working arrangement • Full-time, Monday to Friday. • On site in New Orleans. • We reply to every applicant.