IT Support Specialist - device setup (Milwaukee, WI)

Greenridge Basin Legal Group is a Milwaukee practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our device setup. People here care about clients, not just cases. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Full-time, with a steady weekday schedule. • On site in Milwaukee, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.