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IT Support Specialist - device setup (Miami, FL)

Rivermark Thistle Staffing Group · Miami, FL · full time

Rivermark Thistle Staffing Group is looking for an IT Support Specialist. The job centres on device setup for retention, and it would suit someone who likes steady, practical work. You would join a small organisation of about 12 people based in Miami. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with retention. Working arrangement • Full-time, with a steady weekday schedule. • On site in Miami. • Applications are reviewed on a rolling basis.

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