IT Support Specialist - device setup (Miami, FL)

Westbrook Summit Property Management Group manages apartment communities around Miami, and we need an IT Support Specialist to lead our device setup. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with rent collection. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Miami. • Applications are reviewed on a rolling basis.