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IT Support Specialist - device setup (Miami, FL)

Lumen Fox Community Partners · Miami, FL · contract

Lumen Fox Community Partners is looking for an IT Support Specialist. The job centres on device setup for benefits enrolment, and it would suit someone who likes steady, practical work. Mission matters here, and so does looking after staff. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Miami. • We reply to every applicant.

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