IT Support Specialist - device setup (Miami, FL)

We are growing our team at Harborlight Forge Energy Partners and adding an IT Support Specialist whose main responsibility will be device setup. You would join a large organisation of about 988 people based in Miami. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with outage response. Working arrangement • Full-time, with a steady weekday schedule. • On site in Miami, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.