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IT Support Specialist - device setup (Louisville, KY)

Lumen Fox Community Partners · Louisville, KY · contract

Lumen Fox Community Partners is a nonprofit in Louisville supporting families with food, housing and job help, and we need an IT Support Specialist to lead our device setup. Flexibility and kindness are expected. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Louisville. • We reply to every applicant.

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