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IT Support Specialist - device setup (Jacksonville, FL)

Summit Ashton Hospitality · Jacksonville, FL · full time

Summit Ashton Hospitality operates hotels and event venues around Jacksonville, and we need an IT Support Specialist to lead our device setup. We work weekends and holidays and we make it fun. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with group events. Working arrangement • Full-time, with a steady weekday schedule. • On site in Jacksonville. • Applications are reviewed on a rolling basis.

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