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IT Support Specialist - device setup (Houston, TX)

Redstone Ashton Legal Group · Houston, TX · full time

Redstone Ashton Legal Group is a law firm in Houston serving businesses and individuals, and we need an IT Support Specialist to lead our device setup. We are a close group and share the work. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.

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