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IT Support Specialist - device setup (Houston, TX)

Bluepeak Haven Property Management · Houston, TX · full time

Bluepeak Haven Property Management is a Houston property manager with leasing, maintenance and resident services, and we need an IT Support Specialist to lead our device setup. Residents are neighbours, not numbers. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with maintenance requests. Working arrangement • Full-time, Monday to Friday. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.

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