IT Support Specialist - device setup (Detroit, MI)

We are growing our team at Silverline Kestrel Property Management and adding an IT Support Specialist whose main responsibility will be device setup. Residents are neighbours, not numbers. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with maintenance requests. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Detroit, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.