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IT Support Specialist - device setup (Des Moines, IA)

Silverline Timber Property Management · Des Moines, IA · full time

Silverline Timber Property Management is looking for an IT Support Specialist. The job centres on device setup for maintenance requests, and it would suit someone who likes steady, practical work. You would join a large organisation of about 637 people based in Des Moines. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with maintenance requests. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Des Moines. • We reply to every applicant.

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