IT Support Specialist - device setup (Denver, CO)

Cedar Stone Telecom Group is looking for an IT Support Specialist. The job centres on device setup for billing accounts, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Denver. • Applications are reviewed on a rolling basis.