IT Support Specialist - device setup (Colorado Springs, CO)

We are growing our team at Lumen Glen Inspection Services and adding an IT Support Specialist whose main responsibility will be device setup. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with test reports. Working arrangement • Full-time, on a regular day shift. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.