IT Support Specialist - device setup (Cincinnati, OH)

Clearpath Nest Financial is looking for an IT Support Specialist. The job centres on device setup for payment disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 99 people based in Cincinnati. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with payment disputes. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Cincinnati. • Applications are reviewed on a rolling basis.