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IT Support Specialist - device setup (Cincinnati, OH)

Bluepeak Rowan Hospitality · Cincinnati, OH · full time

Bluepeak Rowan Hospitality is a hospitality company in Cincinnati with restaurants, rooms and catering, and we need an IT Support Specialist to lead our device setup. Promotion from within is common. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with housekeeping schedules. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati. • Applications are reviewed on a rolling basis.

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