IT Support Specialist - device setup (Chicago, IL)

We are growing our team at Redstone Willow Learning Group and adding an IT Support Specialist whose main responsibility will be device setup. We follow the school calendar and we like people who like learning. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with family communication. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Chicago, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.