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IT Support Specialist - device setup (Chicago, IL)

Bluepeak Manufacturing · Chicago, IL · full time

Bluepeak Manufacturing makes precision components in Chicago, and we need an IT Support Specialist to lead our device setup. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with production lines. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Chicago. • We reply to every applicant.

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