IT Support Specialist - device setup (Chicago, IL)

Highbridge Bright Community Partners Group is looking for an IT Support Specialist. The job centres on device setup for donor records, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with donor records. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Chicago. • We reply to every applicant.