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IT Support Specialist - device setup (Chicago, IL)

Ironwood Sparrow Energy Group · Chicago, IL · contract

Ironwood Sparrow Energy Group delivers power and gas plans across the Chicago region. We are hiring an IT Support Specialist to take on device setup. We work closely with regulators and communities. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with service connections. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.

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