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IT Support Specialist - device setup (Chicago, IL)

Nova Vista Community Partners · Chicago, IL · full time

We are growing our team at Nova Vista Community Partners and adding an IT Support Specialist whose main responsibility will be device setup. We are small enough to know everyone's name. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with donor records. Working arrangement • Full-time, Monday to Friday. • On site in Chicago. • Applications are reviewed on a rolling basis.

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