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IT Support Specialist - device setup (Chicago, IL)

Ironwood Ashton Hospitality · Chicago, IL · full time

Ironwood Ashton Hospitality is a hospitality company in Chicago with restaurants, rooms and catering. We are hiring an IT Support Specialist to take on device setup. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with reviews and feedback. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Chicago. • Applications are reviewed on a rolling basis.

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