IT Support Specialist - device setup (Charlotte, NC)

Stonegate Fox Construction Partners builds commercial and industrial projects around Charlotte, and we need an IT Support Specialist to lead our device setup. You would join a small organisation of about 20 people based in Charlotte. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with project schedules. Working arrangement • Full-time, on a regular day shift. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.