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IT Support Specialist - device setup (Buffalo, NY)

Foxglove Maple Financial · Buffalo, NY · contract

Foxglove Maple Financial is a financial-services company in Buffalo. We are hiring an IT Support Specialist to take on device setup. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with loan applications. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Buffalo. • We reply to every applicant.

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