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IT Support Specialist - device setup (Buffalo, NY)

Highbridge River Manufacturing · Buffalo, NY · full time

Highbridge River Manufacturing is a Buffalo manufacturer supplying regional industrial customers. We are hiring an IT Support Specialist to take on device setup. Shifts are steady and overtime is planned. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with scrap and rework. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Buffalo. • We will tell you what to expect at each step of the hiring process.

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