WWUUUH
Help Me Now

Theme

Magnification

IT Support Specialist - device setup (Boston, MA)

Fernwood Granite Markets · Boston, MA · full time

Fernwood Granite Markets operates grocery and general-merchandise stores around Boston, and we need an IT Support Specialist to lead our device setup. You would join a small organisation of about 21 people based in Boston. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with shrink and waste. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Boston. • We reply to every applicant.

Log in to apply or save this job. Searching and viewing listings stays free.

Between jobs? WUUUH members get a ranked action plan, assistance matching, and cash-flow runway as part of their membership. Choose a membership →

Works on slow connections. Together, We Rise.