IT Support Specialist - device setup (Boise, ID)

Amberfield Junction Community Partners is a Boise charity working with residents on basic needs and opportunity. We are hiring an IT Support Specialist to take on device setup. You would join a large organisation of about 231 people based in Boise. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Boise. • Applications are reviewed on a rolling basis.