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IT Support Specialist - device setup (Baltimore, MD)

Cedar Timber Insurance · Baltimore, MD · full time

Cedar Timber Insurance is an insurance company in Baltimore with claims and service teams, and we need an IT Support Specialist to lead our device setup. Claims teams work together and share what they learn. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Full-time, on a regular day shift. • On site in Baltimore. • We reply to every applicant.

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