IT Support Specialist - device setup (Atlanta, GA)

Harborlight Ivory Health Group runs clinics and patient services around Atlanta, and we need an IT Support Specialist to lead our device setup. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with patient education. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Atlanta. • Applications are reviewed on a rolling basis.