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IT Support Specialist - device setup (Atlanta, GA)

Lumen Loom Insurance Group · Atlanta, GA · full time

We are growing our team at Lumen Loom Insurance Group and adding an IT Support Specialist whose main responsibility will be device setup. Claims teams work together and share what they learn. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta. • We reply to every applicant.

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